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FAQs

How do we organise a service call through T2 services

Once we have received the signed agreement we can start processing your jobs immediately. Your company will be given access to T2 Services Database with an individual username and password, which will allow you to log new jobs and monitor existing jobs in the system.

Alternatively you can simply send through a work order to the nominated email address and we will process the work order from there.

How long does a service call take to complete?

Once we have received a work order we will contact the customer within 24hours to confirm details, allocate a service agent in the area and send through a stock request (advising where to send the parts to complete the job).

Once the service agent has received the required part to complete the job they are to make contact with the customer within 24-48hours to confirm a booking time
Average turnaround time to complete a service call is 5-7working days (depending on if stock can be received in a timely manner)

What are the costs associated for a standard service call?

Please feel free to contact our friendly team on 07 5596 6588 and ask for Kerry, Wendy or Lou for further details, or alternatively please email us.

What areas do you cover?
We cover all postcoded areas in Australia and New Zealand.

Some areas may incur extra charges depending on location and if travel is required from nearest town.

What other services do you offer?
Our system enables us to cover any or all products in the building and other industries.
Can you arrange "After Hours" Service work?

Our general agreement with our service technicians is service work during normal working hours, however can be arranged upon request.
After hours work will incur extra charges.

What Licenses/insurance/Registrations do you have?

T2 and its Service technicians hold current trade licenses’ and insurance policies for relevant State/Territories where work is undertaken.

Copies of these are obtainable from T2 Services on request.

How many jobs do we need to send to T2?

There is no minimum or maximum amount of jobs that we can process and coordinate.

Do you have a workmanship guarantee?

T2 Services and their approved licensed Service technicians will honour workmanship of up to 3 months if the issue is directly related to the work performed and not caused as an outcome of the product at fault.

Can you coordinate / manage projects?

Yes, we have managed and coordinated numerous large projects including replacing hundreds of products in airports, hospitals, retailers, construction sites, hotels & hospitality etc. This includes coordinating bookings with individually tenanted apartments.

What kind of display setups can you do?

We have installed new and modified existing displays in Major retailers such as Harvey Norman, Bunnings, Reece, Tradelink covering various products.

We have also setup sample displays for trade shows and potential buyers including new product launches such as the Worldwide Launch of Dyson Wash & Dry Tapware at The Sydney Theatre Company.

How does the call centre work?

We can be an extension of your customer care team and take the enquiries for “After Sales Claims”.

The call is transferred to our call centre team and answered as if the customer is speaking directly to your company directly. Contact our friendly team for more info.

How do I become an approved service technician and receive work from T2 Servicesk from T2 Services

Simply contact the team at T2 services to discuss the requirements to be an authorised service technician with T2 Services.